Denver7 reported that Bill Chiles and his wife, Kelly Chiles, who live close to the city of Alamosa, ordered a sought-after Sony Camera from the e-commerce site, spending more than $7,000 in doing so.
When the package finally arrived, Bill Chiles said he opened the box to find two camera boxes inside. Both were empty, he said.
His wife Kelly could hardly believe it, especially after sending “proof” to them — a UPS tracking label listing a weight of two pounds. On other camera sites, the same Sony camera package is listed as weighing more than three pounds, Denver7 reported.
She said they had to save for a while to purchase the gadget.
“You’re angry. You’re sick to your stomach. You want to give up. You want to fight. You just don’t know what to do, and they won’t even listen to you,” Kelly Chiles said. “And you send the proof to them. I mean, it should be irrefutable proof that they won’t even look at it.”
The Chiles believe the cameras were stolen in the post and said it was suspicious that the camera is listed for thousands less on secondhand websites in the city their camera was supposed to be shipped from.
Bill Chiles is relieved about the promised refund, but he warns that consumers have limited protections if their order doesn’t arrive in its box.
